10 Commandments of Customer Support
Here is the short list, to read the full article, you’ll have to head over to their blog: 1. Listen 2. Teach 3. Pay Attention 4. Ask the Right Questions 5. Don’t Interrupt 6. Apologize 7. Focus On Solutions, Not On Blame 8. Put Yourself In Their Shoes 9. Treat Free Product Users As Customers […]