The Air Traffic Controller Approach to Online Business Management
The best Online Business Managers operate like skilled Air Traffic Controllers—juggling multiple projects, deadlines, and personalities while keeping everything on schedule. Discover why organization, communication, and crisis management skills are the secret to seamless project flow and business growth.
NFC – Smart for Smartphones
In last week’s post, we introduced you to QR codes, and pointed the way so you can create your own. Very recently, another very promising piece of technology has been making the rounds: it’s called Near Field Communication (NFC), and in short, it allows data to be exchanged by touching two devices together or placing […]
Listen Carefully Now…
I can’t tell you the number of times I’ve had to say to a classroom full of students something like “listen up”, or “pay attention”, or “you won’t want to miss this next point”. It’s downright tiresome. Or how about something almost everyone can relate to: you’re trying to speak to someone who is doing […]
I Shouldn’t Have to “Google It”
Yesterday I was at a higher end grocery store purchasing some wild caught fresh water fish. I have decided to investigate and begin to purchase organic food farmed in sustainable and environmentally responsible ways. As the butcher passed me the expensive paper-wrapped parcel, I asked, “I haven’t heard about mercury levels in fish lately, do […]
10 Commandments of Customer Support
Here is the short list, to read the full article, you’ll have to head over to their blog: 1. Listen 2. Teach 3. Pay Attention 4. Ask the Right Questions 5. Don’t Interrupt 6. Apologize 7. Focus On Solutions, Not On Blame 8. Put Yourself In Their Shoes 9. Treat Free Product Users As Customers […]
Passionate Customer Service
How many times have you been told to “write about what your passion is”? I have heard it too many times to count. While writing this blog post I came to the realization that I have been a passionate customer service advocate since I quit my retail management job in the 80’s when the unusually […]
Tuesday Time Saving Tips: Stop Talking & Start Listening
How responsive are you to your client’s needs? Do you have all the business you want? I am currently living in Michigan where unemployment is over 13% with foreclosures and short sales at an all time high. People are working harder than ever for less remuneration. You would assume that small businesses would be striving […]